Client Experiences
What Our Clients
Have to Say.
Honest accounts from the businesses we have worked with — on what we delivered and what the experience was like.
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From the Businesses We Work With
We brought Jalan Advisory a distribution agreement we had received from a new regional partner. The review was thorough — they found three clauses that would have significantly limited our ability to exit the arrangement if things didn't go to plan. The summary memo made it very easy to go back to the counterparty with specific amendments. Worth every cent.
Tan Li Ying
Operations Director, Logistics SME · Singapore
February 2026
We were launching a B2B SaaS product and realised our terms of service and privacy policy were cobbled together from templates we'd found online. Jalan Advisory rewrote both from scratch, aligned them with PDPA, and explained what each section was doing. The whole process was straightforward and we had final documents in hand within a week.
Arjun Raj
Founder, SaaS Startup · Singapore
March 2026
I needed a service agreement for a new professional services engagement — something solid that would hold up if there was ever a dispute about scope or payment. The draft I received was well-constructed and the team was patient in walking me through the key provisions. My only suggestion would be a slightly faster initial turnaround, but the quality was not in question.
Nadia Chen
Independent Consultant · Singapore
January 2026
Our company was entering a joint venture with a Malaysian partner and needed a well-drafted MOU to formalise the arrangement before we committed to a full JV agreement. Jalan Advisory prepared something that gave both parties enough structure without overcomplicating the relationship at an early stage. Practical and measured, which is exactly what we needed.
Wong Hai Bo
Managing Director, Manufacturing Co. · Singapore
February 2026
We use Jalan Advisory for all our standard vendor contracts now. Having a consistent, well-drafted template that we can present to new suppliers has shortened our on-boarding considerably — parties come to the table knowing what to expect. The initial drafting investment has more than paid itself back in time saved.
Siti Khadijah
Head of Procurement, F&B Group · Singapore
March 2026
Running an e-commerce business, I had put off sorting out proper legal documentation for too long. The policy drafting service was clear, well-priced, and delivered documents I can actually read and understand myself — not just point users at and hope they never read. I appreciated that the team was honest about what the documents could and couldn't protect against.
Jamie Lim
Founder, E-commerce Store · Singapore
February 2026
Case Studies
Client Journeys in Detail
Case Study 01 — Contract Review
The Challenge
A Singapore technology company received a reseller agreement from a regional software vendor. The document was dense and heavily favoured the vendor. Their team lacked the capacity to review it carefully before the deadline the vendor had set.
The Approach
Jalan Advisory conducted a full clause-by-clause review within three business days. The deliverable included a marked-up agreement and a summary memo prioritising the seven clauses requiring negotiation — covering exclusivity, liability caps, and termination for convenience.
The Outcome
The client presented the marked-up version to the vendor and negotiated successfully on four of the seven flagged points. The final agreement contained mutual termination rights and a liability structure the client's team was comfortable with. The engagement was completed within the counterparty's timeline.
Duration: 3 business days
Case Study 02 — Digital Policy Preparation
The Challenge
A marketplace startup preparing to launch in Singapore had been using placeholder legal pages. As investor due diligence approached, they needed PDPA-aligned documentation that reflected how their platform actually collected and used data.
The Approach
Following a structured briefing on their data flows and user journey, Jalan Advisory prepared a privacy policy, terms of service, and acceptable use policy. Documents were drafted in accessible language with specific reference to the PDPA's notification and consent requirements.
The Outcome
The startup went live with a complete, PDPA-compliant legal framework. The investor due diligence process proceeded smoothly, with the documentation satisfying requests from two institutional investors. The client has since used Jalan Advisory for an updated version following a business model change.
Duration: 5 business days
Case Study 03 — Commercial Contract Drafting
The Challenge
A professional services consultancy was formalising its first major client engagement after operating on informal terms for two years. The relationship had grown in scope and the absence of a written contract had created ambiguity around billing, deliverables, and IP ownership.
The Approach
Jalan Advisory conducted a briefing session to understand the commercial relationship in full, then drafted a master service agreement covering deliverable definitions, payment structures, IP assignment, and a mutual non-disclosure provision. Special care was taken to preserve the existing relationship dynamic while introducing appropriate protections.
The Outcome
The consultancy and client signed the agreement within two weeks. The client reported that formalising the arrangement had actually strengthened the working relationship — both parties now had a shared reference for scope and expectations. The consultancy has since used the same structure for three further client engagements.
Duration: 7 business days
By the Numbers
Practice Milestones
340+
Documents Prepared
8
Years in Practice
4.8
Average Client Rating
97%
Client Satisfaction
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